Reception
Receptionist
Intake and the customer’s approval
355,533real repairs on file
Real repairs behind every diagnosis.
Start with a symptom. See what was actually found inside similar repairs — before the teardown.
2012–202672 makes69 transmission families
Full OS is $499 per location a month. The first 7 days are free, and we import your history for you.
Moving from another system
Your repair history comes in as a CSV file, and we help you export it from the system you use today. Every import runs as a dry run first: nothing is written until you have checked it.
The real cost
You do not have a capacity problem. You have a rework problem.
Every comeback is labour you pay for twice, parts that are gone, a bay that cannot take the next job, and no extra revenue. The five ways a transmission shop bleeds:
- 01
Reworks and warranty comebacks
You pay twice. You bill once.
A failed or unfinished repair is duplicate labour, parts that are gone, a bay that cannot take the next job, and no extra revenue.
- 02
Inconsistent diagnosis and QC
The same failure, twice.
A wrong root cause, or a rebuild that does not match the last one, comes back as the same job with the same cost.
- 03
No one owns the comeback
A comeback with no name on it.
Cycle time and rework only mean something if they point at a job, a step, a part, or a person — and most shops cannot point.
- 04
Vehicles stuck in production
The bay is full. Nothing is leaving.
Diagnosis, parts, the build, the install, the test and the approval each hold a car when they stall, and the shop carries all of them.
- 05
The record is in five places
Five systems. One job.
Intake, status, the technician’s work, parts, warranty and money belong on the same job — not on five screens that never agree.
The mechanism
Analysis A. Then the next test. Then a repair that stays closed.
2numbers
Completeness and confidence, always apart — so a confident-but-thin case cannot look finished.
The next test is the gap that most moves them.
0invoices early
A managed job does not invoice, deliver or close until verification passes.
A comeback reopens the work order it came from.
1record
Intake, diagnosis, parts, the build, verification and money live on one case, so every question about a job has one place to look.
The case is the one place, start to finish.
Founding shops
The first 100 shops get the whole system, set up for them.
- Full OS. Everything in Intelligence, plus the operational shop: work orders on a location, and the invoices that close them out.$99/mo
- We import your history for you. From a Tekmetric or Shopmonkey export, or any CSV. It runs as a dry run first, and nothing is written until you have checked it.$1,500 value
- A setup call that configures the shop. We run Shop fit with you: who holds which job, the role each person gets, and which gates block.$500 value
- Priority support. A founding shop’s requests are answered first.$200/mo value
- Your founding price, locked. $99 per location a month, for as long as you stay subscribed.Locked
- Total value
- $2,000 in setup, free$200/mo support included
- You pay
- $99/location/month
The guarantee
If BayStacker hasn’t paid for itself in 90 days, you pay nothing.
The 90 days run from your first subscription charge. Tell us within them and we refund every subscription fee you have paid, and you keep your full data export.
100 founding places. One is held for your shop when we confirm it to you in writing.
Coming soon · Growth
Managed Meta ads and texting/WhatsApp follow-up, reported against your own invoices.
Free tool
What do comebacks cost your shop?
The product
Diagnosis is the centre. Everything else is the job around it.
Case, floor, queue, bench and ledger are one system with five ways in — not five templates with different labels.
Analysis A
A ranked hypothesis, not a guess in the bay.
The complaint, the decoded VIN and the first finding go on the case. Analysis A returns a ranked hypothesis with the evidence behind it, measured against the transmission family and the shop’s own closed cases.
- A voice or typed complaint, gated on the VIN
- Ranked against the family and the shop’s own closed cases
- The evidence behind each hypothesis stays on the case
Evidence · RO-24018
2020 Chevrolet Silverado 1500 · 8L90
Evidence ladder
- Symptom
- Recorded
- Observed behaviour
- Recorded
- Codes
- Recorded
- Root cause
- Recorded
Inputs
TCC slip is present during the warm road test.
Pan inspection: clutch material and valve-body wear documented before teardown.
Root cause
Worn torque converter clutch and hydraulic instability in the valve body.
- Conclusion
- Confirmed
- Confidence
- 91%
Comebacks
Catch the comeback before it leaves the shop.
Rework risk is computed from the evidence that is missing, the family’s history and this vehicle — inside the case, before delivery, while there is still time to run the test.
- Rework risk before anyone signs the ticket out
- The next test is the gap that most moves confidence
- Invoice, delivery and closeout wait on verification
Work order · RO-24018
2020 Chevrolet Silverado 1500 · 8L90
- DiagnosisRoot cause confirmed
- Supplement$450.00 · Pending
- Build5.25 of 12.5 h
- VerificationRoad test · Code recheck
- Invoice—
The record
One job lifecycle. Not five systems.
The diagnosis case is the primary object. Work orders, parts, the build, verification and the invoice are downstream of it, so a comeback, a stuck vehicle and a technician’s work all trace back to the same job.
- A stuck vehicle names the step that is holding it
- Five old places — a paper ticket, a group text, a parts portal — become one case
- A reading nobody took shows as missing, never as a guess
Unit · RO-24017
2021 Ford F-150 · 10R80
VIN 1FTFW1E59MFB38206
Unit
- Transmission
- Ford 10R80 (10-Speed SelectShift)
- Repair route
- Rebuild in house
- Planned labour
- 12.5 h
- Plan total
- $2,800.00
CoreLogged
- Core
- CORE-0412
- Status
- Pending return
- Condition
- Good
- Value
- $350.00
- Returns to
- Certification Transmission Supply
The golden path
Diagnosis first. The work order is downstream of it.
From the complaint to the build sheet, in the order the work happens, on the test shop’s two open repairs. Verification and the invoice come after, and not before.
If it comes back: Warranty rework reopens the work order it came from for the diagnostician, instead of starting a second one.
- 01ComplaintReception or technician
What failed, as it was reported, with the conditions it happens in. The complaint, not a diagnosis.
Intake · RO-24017
2021 Ford F-150 · 10R80
Customer reports 2021 Ford F-150 shudders at 35-50 mph after warm-up; scanner has P0741/P07F7.
- Symptom
- Transmission shudder
- Conditions
- 35–50 mph · Warm · Light throttle
- Frequency
- Intermittent
- Onset
- Gradual
- Severity
- High
- Safety
- Merge hesitation
- 02VIN decodedSystem
The vehicle and its transmission family. Analysis A will not run without a decoded VIN.
VIN decodedVehicle · RO-24017
2021 Ford F-150 · 10R80
- VIN
- 1FTFW1E59MFB38206
- Year
- 2021
- Make
- Ford
- Model
- F-150
- Transmission
- 10R80 automatic
- Family
- Ford 10R80 (10-Speed SelectShift)
- 03Analysis ADraft
A hypothesis, its confidence, and the evidence still missing. Nothing on it is confirmed.
DraftAnalysis A · RO-24017
2021 Ford F-150 · 10R80
Hypothesis
Torque converter clutch slip / valve body hydraulic instability
Still unproven: Pan inspection photos · Line pressure capture
Recommendation
Rebuild transmission with rebuilt torque converter and machined pump after human confirmation.
- 04Teardown findingDiagnostician
What the unit shows once it is open, and the supplement it raises before the build goes on.
Teardown · RO-24018
2020 Chevrolet Silverado 1500 · 8L90
Found at teardownPending
Additional valve body wear found during teardown — needs sign-off before build continues.
- Supplement
- $450.00
Root cause
Worn torque converter clutch and hydraulic instability in the valve body.
- Conclusion
- Confirmed
- Confidence
- 91%
- Rests on
- Scan · Road test · Fluid inspection · Pan photo
Still open: Confirm final clearances during teardown and record them on the build sheet.
- 05Build sheetBuilder
Each component, what was done to it, and the torque it was set to.
Build sheet · RO-24018
2020 Chevrolet Silverado 1500 · 8L90
TCC slip / valve-body pressure loss
Component Work Torque Torque converter Replaced 42 lb-ft Valve body Rebuilt 105 in-lb Pump Machined 18 lb-ft - Fluid
- DEXRON ULV · 10.5 qt
- Hours
- 5.25 of 12.5 h planned
Who works it
A shop is not one user.
Each role opens its own surface, scoped to the work that is theirs.
Diagnosis case
Diagnostician
The case, Analysis A and B, and the confirmed conclusion
Parts requests
Parts
What the repair needs, sourced and staged
Builder workspace
Builder
The build record
R&R queue
R&R
Teardown and reinstall
Verification and QC
QC inspector
Verification and sign-off
Invoices
Accounting
The invoice, after verification passes
Transport and delivery
Driver
The delivery
The desks
Every open job, and what it is waiting on.
The work-order board says where each repair is and what is holding it. A parts request says where the part stands: requested, allocated, installed.
| RO | Vehicle | Phase | State | In phase |
|---|---|---|---|---|
| RO-24017 | 2021 Ford F-150 | Test Validation | Waiting on parts | — |
| RO-24018 | 2020 Chevrolet Silverado 1500 | Build | Waiting on parts | — |
Bring the last comeback. We will run Analysis A on it.
A walkthrough is the shop’s own last rework — decoded, hypothesised, and scored for completeness. Not a slide deck of invented metrics.