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Short answers to what a shop actually asks.
Three questions, answered from the product itself — not a tour of features.
Why can't I invoice?
A repair invoices from its own Money tab, and that tab locks Create invoice until the repair's verification passes. Before an invoice exists, the tab reads “Not invoiced yet” instead of a form.
Why is this case blocked?
A diagnosis case checks five things every time the page loads and lists whichever is not yet true, in plain words, at the top of the case — a missing VIN, an open hold, an unassigned technician, or evidence that never arrived.
How do I import my history?
History from another system comes in as a CSV file, one row per past repair, from Integrations. A check runs the same rows as a dry run and reports what the import would do before anything is written.
Still stuck?
These three cover what most shops hit first. Anything else is a question for a person, not another article.